Click here to learn how to make a travel claim.
Click here to learn how to make an accident claim.
All claims must be submitted to Medavie Blue Cross™ no later than 12 months from the date the expense was incurred. In the event of termination of coverage, claims incurred prior to the termination date must be submitted to Medavie Blue Cross™ within 90 days of the termination date. Please click here to submit a claim if your coverage is terminated.
For claim status information, please contact Medavie Blue Cross directly: 1-833-867-3468 or dalhousie@medavie.bluecross.ca. You can also check the status of current claims and obtain your claim history via the Medavie Blue Cross™ Portal or Mobile App.
Click Here to visit the Member Portal.
Click on “First time? Register now” which can be found below the login button.
When prompted, choose the Benefits Card on the lower right, it should look similar to the Benefits Card you downloaded or picked up on campus.
Enter your policy and identification numbers, as well as personal information into the required fields. Just a reminder:
Your Policy Number is 0091936000
Your Identification Number is: Your 9 Digit Student Number + 00. *replace the B with 0 Example: If your student number is B00123456, your ID number would be: 00012345600
If you have previously registered but forgotten your Login information - click "Reset login information". To reset your password click "Forgot Password" found on the right of the login button.
Download the "Medavie Blue Cross Mobile" App to your phone: iPhone App Store Google Play Store
Click "Register" and follow the instructions on the screen. (See above for tips on your policy and identification number!)
You are able to submit claims for Drugs, Extended Health, Vision & Dental on the Mobile App. To make a claim, you will first need to register and log in to the Blue Cross System (Instructions on registering can be found HERE).
It takes 3-5 business days to process a claim starting the first business day after submitting your claim.
Any outstanding questions regarding claim status/history can be directed to Medavie Blue Cross™ via the contact information listed below:
Please note: It takes 3-5 business days to process a claim starting the first business day after submitting your claim. If you are unable to view your claim, it has likely been pulled for processing and will appear back on the system after this is complete.
You are able to submit claims for Drugs, Extended Health, Vision & Dental on the Member Website. To make a claim, you will first need to register and log in to the Blue Cross System (Instructions on registering can be found HERE).
Using the Portal, you can check your claim status by clicking the "Statements" top menu bar. Then select a date range, insured member, line of benefit, and hit "Search". If your claim has already been processed you will also be able to see the explanation of benefits.
When you submit claims manually, they will not appear on the Member Website until they have been processed. It takes 4-5 business days to process claims that are made through the app, portal or faxed. Mailed claims can take up to 10 business days to process due to mail time.
Using Standard Dental Claim Form from Dental Office:
Completing Form using Student VIP or Medavie Blue Cross™ Dental Claim Form:
Mail: Medavie Blue Cross™ ATTN: Claims Department 185 The West Mall, Suit 1200 Etobicoke, ON M9C 5P1 Fax: 1-844-622-6063, ATTN: Claims Department
Please contact CanAssistance directly via one of the following phone numbers:
In Canada & the United States: 1-800-563-4444
Anywhere else in the world (call collect): 1-506-854-2222
Please ensure that you have clear copies of all receipts and treatment information. For medical claims abroad (doctor visits, hospital visits, x-rays, lab work, etc.), please complete the Travel Claim Form Request and your claim form will be emailed to you. For trip cancellation or interruption please complete this form. The attending physician form found here must also be completed if your trip cancellation or interruption is due to medical reasons. For baggage claims, please complete this form.
An accident means a sudden, unforeseen, fortuitous event caused by a bodily injury resulting directly or independently of all other causes from an accident which is caused by external, violent and visible means and sustained while an Insured Person is covered under this policy. Injury must result within a 365-day period after the date of the accident.
Accident claims will first be considered under your Extended Health or Dental benefits, any balances will then be considered under the Student Accident benefits.
Please email info@studentvip.ca for any claims regarding Accident Coverage.
Please click here to submit a claim incurred during the 2022-2023 policy year.