StudentVIP.ca

Make A Claim

Attention to returning International students at Durham College:

The DCSA International Student Medical Policy is transitioning to a new insurance provider for the 2025-2026 policy year.

The DCSA International Student Medical Policy through Medavie Blue Cross will be terminated on August 31, 2025.

Please submit all medical claims from the 2024-2025 policy year to Medavie Blue Cross no later than 90 days after termination of coverage. Any claims submitted to Medavie Blue Cross after November 30, 2025 will be declined.

If you would like assistance submitting your claims please reach out to Student VIP

If you have paid up front for medical services (doctor visits, emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).
If you have receipts for prescription drugs, dental, vision, or paramedical (massage, physio, etc.) expenses please submit these to the DCSA Extended Health & Dental Plan - information on how to submit this type of claim can be found here.

Please see the steps & tips below to submit your claim. It is highly recommened that you set up your direct deposit to get your reimbursement faster! Please visit the "Claims Reimbursement" Tab located below for more information!

Please see the steps & tips below to submit your claim.

Claims Status:

For claim status information, please contact Medavie Blue Cross directly: 1-833-867-3468 or durham@medavie.bluecross.ca

IMPORTANT: Intentional misuse of your student benefits including falsifying documents such as receipts and invoices and submission of fraudulent claims will result in immediate termination of benefits, repayment and in most cases, reporting to authorities and legal action.

How to Submit A Claim

Tips

Claim Question?

Translated Claim Instructions

Claims Reimbursement

How to Submit an International Claim

If you have paid up front for medical services (doctor visits, emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).

(New) By Online Claim Form:
Please click here to submit your claims virtually and upload any supporting receipts, medical notes, prescriptions, etc.
NOTE: If you have a Canadian Bank Account, please upload a copy of your void cheque for faster reimbursement.

NOTE:

Accidental / Emergent Dental benefit claims are covered at a dental office provided that the dentist provides supporting documentation that care was received due to an accident or emergency. If this documentation is not received at time of claim there will be delays with processing as we wait for this information to be made available.
Travel vaccines are not eligible for coverage unless you require it for a school course. In order to review the claim for eligibility please include supporting documentation that your course required the vaccine.

By Mail or Fax:

Please access the manual claim form here. Once you have filled out the form, please mail or fax it along with any supporting documents to:

Medavie Blue Cross
1981 McGill College Avenue, Suite 100
Montreal, QC, H3A3A7
Fax: 1-844-622-6063

* You are responsible for all fees charged for any supporting documentation.
* Failure to complete and sign this form in its entirety or submit supporting documentation will delay claim processing.

Ensure you complete as much of the form as you can to avoid delays in processing. You must include your name, student ID number and contact information.
Include the invoice or receipt from your medical appointment with your claim form.
Include any medical notes, doctor notes, lab results or prescriptions to support your claim.
If mailing your claim, please keep copies of all of your documents.

For questions regarding claims, contact the DCSA Health Plan Office, Student VIP, or Medavie Blue Cross directly.

Medavie Blue Cross Claims Telephone Number: 1-833-867-3468

Medavie Blue Cross Claims E-mail: durham@medavie.bluecross.ca

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Medavie Blue Cross™ will issue reimbursements in the form of a paper cheque, to the address on file, if there is no direct deposit information provided. Please note that cheques are considered stale dated after six months unless certified. If your cheque is stale dated within 12 months of the end of the policy period in which your claim was incurred, you can contact Medavie Blue Cross directly to have the cheque reissued. If you are requesting to reissue a stale dated cheque that is beyond 12 months from the end of the policy year in which the claim was incurred, you must contact Student VIP directly. Any requests made outside of this timeframe may not be honoured.

Find out how to get your money faster!

Have a Canadian bank account? Set up direct deposit for faster reimbursement!

Online: Add your banking information directly in your Medavie Blue Cross account

Manual: Fill out a Direct Deposit Form and send it to Medavie Blue Cross via email (durham@medavie.bluecross.ca) or mail it to the closest Blue Cross office address listed on the form.