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MAKE A CLAIM Learn How to Make a Claim Below:

PLEASE NOTE: Any claims incurred prior to Sept 1st, 2019 must be submitted to ClaimSecure. For more information on your previous plan please see wespeakstudent.com.


Making a claim has never been easier when using the Alberta Blue Cross® Member Website or the My Benefits App

 

Claims Deadline: All claims must be submitted to Alberta Blue Cross® no later than 12 months from the date the expense was incurred. In the event of termination of coverage, claims incurred prior to the termination date must be submitted to Alberta Blue Cross® within 90 days of the termination date. Please click here to submit a claim if your coverage is terminated. 

 




  • How to register for the Member Website or My Benefits App
  • My Benefits App Claims
  • Member Website Claims
  • Travel Claims
  • Accident Claims
  • Checking your Claim Status
  • Manual Drug, Health & Vision Claims
  • Manual Dental Claims
  • Blue Cross Claim Deadline

How to Register:


  1. Go to www.ab.bluecross.ca
  2. Click Sign In – Select Plan member
  3. Click Not Registered Yet? below the sign in information
  4. Enter your personal information as outlined below:
    1. Enter your last name
    2. Enter your Group/Policy Number which is 23710
    3. Enter your ID Number (Your 6 Digit Student Number-01) Example: If your Student Number is 123456, your Alberta Blue Cross® ID Number would be 123456-01
    4. Enter your birth date
  5. Select Next
  6. Enter and confirm your email address, Click Next
  7. Create a Login ID, Click Next
  8. Create and confirm your Password, Click Next
  9. Select and answer security questions incase you get locked out of your account, Click Next
  10. Agree to the website’s terms of use by Checking the Box, click Enter the Site

Making a Claim on the Mobile App:


You are able to submit claims for Drugs, Extended Health, Vision & Dental on the Mobile App.

Once you've registered and logged on:
(Instructions to register for the Alberta Blue Cross® Member Website can be found HERE)

  1. Select Submit a Claim from the main menu
  2. Select the Type of Claim you’d like to make
  3. Select which patient the claim is for (you or your dependent(s))
  4. Verify whether or not you (or your dependent) have coverage through any other external benefit carrier
  5. Confirm or Edit your Banking Information and Email address
  6. Agree to the Terms of Use, click Next
  7. Enter your claim details (these should be found on your receipt) and click Save
  8. Review your claim information for accuracy, click I have more to add or if you’re finished, click I’m ready to submit

It takes 3-5 business days to process a claim starting the first business day after submitting your claim.

Making a Claim on the Member Website:


You are able to submit claims for Drugs, Extended Health, Vision & Dental on the Member Website. 

Once you've registered and logged on: (Instructions to register for the Alberta Blue Cross
® Member Website can be found HERE)

  1. Select Your Claims from the main menu
  2. Select the Type of Claim you’d like to make
  3. Confirm or Edit your Personal Information, click Next
  4. Read through the Terms of Use, check the box confirming that you’ve read them and click Next
  5. Select which Patient the claim is for (you or your dependent(s)), and select Yes or No depending on whether or not you have coverage through another benefit carrier
  6. Enter your claim details (these should be found on your receipt) and click Add Claim and then Next
  7. Review your claim information for accuracy, Read and Accept the member consent and Declaration, and click Submit
For a Member Website Demonstration of a Claim Submission, please click here: https://www.ab.bluecross.ca/plan-members/claim-submission-video.php

It takes 3-5 business days to process a claim starting the first business day after submitting your claim.

If you are currently outside of Canada, or your province of residence:

Please contact Alberta Blue Cross® Travel directly via one of the following phone numbers:

In Canada & the United States: 1-888-772-2583

Anywhere else in the world (call collect): 1-403-225-4289

 

If you have returned home from your trip and need to make a claim:


Emergency Out of Province/Out of Country Claim Form

Use this form to submit emergency medical expenses incurred while travelling.  These could include expenses such as the following: ambulance, hospital, airfare and vehicle return. 


Travel Refund Request Form

Use this form to request a refund for the previously submitted travel request. 


Trip Cancellation, Trip Interruption & Baggage Claim Form

This form covers a range of scenarios before you leave on your trip. 



Please forward all claims to: 

Alberta Blue Cross®
Travel Claims Department
PO BOX 3888, Station B
Montreal (Quebec) H3B 3L7

 

What is an Accident?

An accident means a sudden, unforeseen, fortuitous event caused by a bodily injury resulting directly or independently of all other causes from an accident which is caused by external, violent and visible means and sustained while an Insured Person is covered under this policy. Injury must result within a 365-day period after the date of the accident.


Accident claims will first be considered under your Extended Health or Dental benefits, any balances will then be considered under the Student Accident benefits.

 

Expenses for accidents will be considered if: 

  • Within 30 days from the date of the accident the student obtains medical treatment in Canada
  • Expenses are recommended by a legally qualified physician or dentist
  • Expenses are incurred in Canada
  • Expenses are incurred within 52 weeks of the date of the accident causing injury

 

Complete the Accident Claim Form and attach all invoices and receipts incurred as a result of the accident


Once completed, submit your form to CHUBB Life Insurance:

Mail: CHUBB Life Insurance, ATTN: A&H Claims Department, 199 Bay Street, Suite 2500, PO Box 139, Commerce Court, Toronto, ON M5L 1E2


Fax: 416-368-0641, ATTN: A&H Claims


E-mail: claims.a_h@chubb.com, ATTN: Claims Department, attach a clear scan/photo of your claim form & receipt(s)

 

For claims resulting in death, loss of use, paralysis or dismemberment, please e-mail Student VIP at info@studentvip.ca to obtain the appropriate claim form.

Now that you have submitted your claim, you have the ability to check on its status every step of the way! You can do this using any of the following methods:

 

Alberta Blue Cross®Member Website

  1. Go to www.ab.bluecross.ca
  2. Click Sign In – Select Plan member   
  3. Log in or Register for a new Account
  4. Select Your Claims from the main menu, then Your Recent Claims

 

My Benefits App:

  1. Download the Alberta Blue Cross® My Benefits App
  2. User your Username and Password to Sign In, or Register for a New Account
  3. Select Your Recent Claims from the main menu

 

Additional Questions:

Any outstanding questions regarding claim status/history can be directed to Alberta Blue Cross® via the contact information listed below:

 

  • Student VIP Dedicated Toll-Free Phone Number: 1-888-918-5056

 

Please note: It takes 3-5 business days to process a claim starting the first business day after submitting your claim. If you are unable to view your claim, it has likely been pulled for processing and will appear back on the system after this is complete.

If you do not wish to submit on the Alberta Blue Cross® Member Website or My Benefits App and want to submit a claim manually for an expense for Prescription Drugs, Extended Health (i.e. practitioner appointment, medical equipment & supplies, orthotics, etc.), or Vision you can follow this process:
 

  1. Download and complete the Health Claim Form
  2. Attach copies of your receipts
  3. Submit your claim to Alberta Blue Cross® via mail at:

    Alberta Blue Cross®
    Health Services 
    10009 108 Street NW 
    Edmonton, AB
    T5J 3C5


When you submit claims manually, they will not appear on the Member Website until they have been processed.
 

It takes 4-5 business days to process claims that are made through My Benefits App or the Member Website. Mailed claims can take up to 10 business days to process due to mail time.

If your dentist is unable to submit your claim electronically using the information on the Plan Card, or you do not wish to use the Member Website to submit your claim, you can submit a claim manually following one of the processes below:


Using Standard Dental Claim Form from Dental Office:

  1. Complete Part 1 if not already completed by your dental office
    Do Not sign the assignment of benefits section or the claim will not be processed correctly.
  2. Complete Part 2 - Employee/Plan Member Section
    Group Policy #: 23710
    Employer: Ambrose Students Council.
    Name of Insuring Agency or Plan: Alberta Blue Cross®
    Certificate #: Your 6-Digit Student Number + "-01"  Ex.  If your student number is 123456-01 
  3. Complete Part 3 - Patient Information
    Relationship to Employee/Plan Member: Self (unless for dependent)
  4. Complete Remaining Questions



Completing Form using Student VIP or Alberta Blue Cross® Dental Claim Form:

  1. Give Student VIP Dental Claim Form to dental office for completion
    Do Not sign the assignment of benefits section or the claim will not be processed correctly.
  2. Complete Part 3 - Patient Information
    Relationship to Employee/Plan Member: Self (unless for dependent)
  3. Complete Remaining Questions



How to Submit Your Claim Form:

Alberta Blue Cross®
Health Services 
10009 108 Street NW 
Edmonton, AB 
T5J 3C5

 


When you submit claims manually, they will not appear on the member website until they have been processed.

Claims Deadline: All claims must be submitted to Alberta Blue Cross® no later than 12 months from the date the expense was incurred. In the event of termination of coverage, claims incurred prior to the termination date must be submitted to Alberta Blue Cross® within 90 days of the termination date.

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