How to Register for the Alberta Blue Cross® Portal:

1. Go to www.ab.bluecross.ca
2. Click Sign In – Select Plan member
3. Click Not Registered Yet? below the sign in information
4. Enter your personal information as outlined below:

• Enter your last name
• Enter your Group/Policy Number which is 23712
• Enter your ID Number: 0000+ Your 5 Digit Student Number + "-01"
  Example: If your Student Number is 12345, your Alberta Blue Cross® ID Number would be 000012345-01
• Enter your birth date

5. Select Next
6. Enter and confirm your email address, Click Next
7. Create a Login ID, Click Next
8. Create and confirm your Password, Click Next
9. Select and answer security questions incase you get locked out of your account, Click Next
10. Agree to the website’s terms of use by Checking the Box, click Enter the Site

First, you must download the Alberta Blue Cross 'My Benefits' app from the App Store or Google Play.
(For more information on the My Benefits Mobile App, please click here.)

Making a Claim on the My Benefits Mobile App:

You are able to submit claims for Drugs, Extended Health, Vision & Dental on the Mobile App.

To make a claim, you will first need to register and log in to the Alberta Blue Cross System.
(Instructions to register for the Alberta Blue Cross® Member Website can be found HERE).  

1. Select Submit a Claim from the main menu
2. Select the Type of Claim you’d like to make
3. Select which patient the claim is for (you or your dependent(s))
4. Verify whether or not you (or your dependent) have coverage through any other external benefit carrier
5. Confirm or Edit your banking information and email address
6. Agree to the Terms of Use, click Next
7. Enter your claim details (these should be found on your receipt) and click Save
8. Review your claim information for accuracy, click I have more to add or if you’re finished, click I’m ready to submit

It takes 3-5 business days to process a claim starting the first business day after submitting your claim.
 

How to check your claim status:

Additional Questions:

Any outstanding questions regarding claim status/history can be directed to Alberta Blue Cross® via the contact information listed below:
 

• Toll-Free Phone Number: 1-800-661-6995

Please note: It takes 3-5 business days to process a claim starting the first business day after submitting your claim.
If you are unable to view your claim, it has likely been pulled for processing and will appear back on the system after this is complete.

Making a Claim on the Member Website:

You are able to submit claims for Drugs, Extended Health, Vision & Dental on the Member Website. 

To make a claim, you will first need to register and log in to the Alberta Blue Cross System.
(Instructions to register for the Alberta Blue Cross® Member Website can be found HERE).

1. Select Your Claims from the main menu
2. Select the Type of Claim you’d like to make
3. Confirm or Edit your Personal Information, click Next
4. Read through the Terms of Use, check the box confirming that you’ve read them and click Next
5. Select which Patient the claim is for (you or your dependent(s)), and select Yes or No depending on whether or not you have coverage through another benefit carrier
6. Enter your claim details (these should be found on your receipt) and click Add Claim and then Next
7. Review your claim information for accuracy, Read and Accept the member consent and Declaration, and click Submit

How to check your claim status:

Using the Portal, you can check your claim status by clicking "Your Claims" from the main menu, then "Your Recent Claims".
 

Additional Questions:

Any outstanding questions regarding claim status/history can be directed to Alberta Blue Cross^® via the contact information listed below:
 

• Toll-Free Phone Number: 1-800-661-6995

Please note: It takes 3-5 business days to process a claim starting the first business day after submitting your claim.

If you are unable to view your claim, it has likely been pulled for processing and will appear back on the system after this is complete.

Prescription Drug, Extended Health Care (EHC), or Vision Claim:

If you do not wish to submit on the Alberta Blue Cross® Member Website or My Benefits App and want to submit a claim manually for an expense for Prescription Drugs, Extended Health (i.e. practitioner appointment, medical equipment & supplies, orthotics, etc.), or Vision you can follow this process:

1. Download and complete the Health Claim Form
2. Attach copies of your receipts
3. Submit your claim to Alberta Blue Cross® via mail at:

Alberta Blue Cross^®
Health Services
10009 108 Street NW
Edmonton, AB
T5J 3C5

When you submit claims manually, they will not appear on the Member Website until they have been processed.

It takes 4-5 business days to process claims that are made through My Benefits App or the Member Website. Mailed claims can take up to 10 business days to process due to mail time.

Dental Claims:

If your dentist is unable to submit your claim electronically using the information on the Benefits Card, or you do not wish to use the Member Website or Mobile App to submit your claim, you can submit a dental claim manually following one of the processes below:
 

Using Standard Dental Claim Form from Dental Office:

1. Complete Part 1 if not already completed by your dental office
      Do not sign the assignment of benefits section or the claim will not be processed correctly.
2. Complete Part 2 - Employee/Plan Member Section
      Group Policy #: 23710
      Employer: AUArts Students' Association
      Name of Insuring Agency or Plan: Alberta Blue Cross^®
      Certificate #: 0000+ Your 5 Digit Student Number + "-01" 
      Ex.  If your student number is 12345, then your Certificate number is 000012345-01 
3. Complete Part 3 - Patient Information
      Relationship to Employee/Plan Member: Self (unless for dependent)
4. Complete Remaining Questions
    

Completing Form using Student VIP or Medavie Blue Cross™ Dental Claim Form:

1. Give Student VIP Dental Claim Form to dental office for completion
      Do Not sign the assignment of benefits section or the claim will not be processed correctly.
2. Complete Part 3 - Patient Information
      Relationship to Employee/Plan Member: Self (unless for dependent)
3. Complete Remaining Questions

How to submit your claim form:

Mail:
Alberta Blue Cross®
Health Services
10009 108 Street NW
Edmonton, AB
T5J 3C5
 

When you submit claims manually, they will not appear on the Member Website until they have been processed.

 

Your travel coverage is provided by Medavie Blue Cross™. Your travel policy number is 99020.

If you are currently outside of Canada, or your province of residence:

Please contact CanAssistance directly via one of the following phone numbers:

In Canada & the United States: 1-800-563-4444

Anywhere else in the world (call collect): 1-506-854-2222

If you have returned home from your trip and need to make a claim:

Please ensure that you have clear copies of all receipts and treatment information.

For medical claims abroad (doctor visits, hospital visits, x-rays, lab work, etc.), please complete the Travel Claim Form Request and your claim form will be emailed to you.

For trip cancellation or interruption please complete this form. The attending physician form found here must also be completed if your trip cancellation or interruption is due to medical reasons.

For baggage claims, please complete this form.

What is an Accident?

An accident means a sudden, unforeseen, fortuitous event caused by a bodily injury resulting directly or independently of all other causes from an accident which is caused by external, violent and visible means and sustained while an Insured Person is covered under this policy. Injury must result within a 365-day period after the date of the accident.

Accident claims will first be considered under your Extended Health or Dental benefits, any balances will then be considered under the Student Accident benefits.

Expenses for accidents will be considered if: 

• Within 30 days from the date of the accident the student obtains medical treatment in Canada
• Expenses are recommended by a legally qualified physician or dentist
• Expenses are incurred in Canada
• Expenses are incurred within 52 weeks of the date of the accident causing injury

Complete the Accident Claim Form and attach all invoices and receipts incurred as a result of the accident

Once completed, submit your form to CHUBB Life Insurance:

For claims resulting in death, loss of use, paralysis or dismemberment, please e-mail Student VIP at info@studentvip.ca to obtain the appropriate claim form.