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Do you have questions about Your Benefits?
See where the best place is to get the answers you need!
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I have general questions about my Benefits...

 

How do I opt-in my dependents/opt myself out of the Health & Dental Benefits?

How do I use my Health & Dental Benefits?

What am I covered for?

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Live Chat

For a quick, immediate response between 8:30am - 4:30pm EST.

NOTE: Our Student VIP Representatives will make every effort to assist with specific coverage and eligibility questions.
Ultimately, the policy document is the only true indicator of coverage.
Please access your policy document in your Blue Cross portal for more information.

 

 

Click to start a Live Chat
 

Book an Appointment

Schedule a 15 minute meeting to speak with a Student VIP representative about Your Benefits.

Click here to book a time


Phone

For a quick, immediate response between 8:30am - 4:30pm EST. Can leave a voicemail after hours, you will receive a response the next business day.

1-888-918-5056

Email

You can expect a response the next business day.

info@studentvip.ca

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I wish to speak directly to someone in the Students' Union...

 

How do I obtain a plastic Benefits Card?

I was double-billed for my fees, how do I get this corrected?

What are my options for coverage when I graduate?

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Waterloo Campus

Fred Nichols Campus Centre, 2nd floor 
Monday to Thursday: 9am-8pm
Friday: 9am-4pm
Closed on Weekends


Brantford Campus

Student Centre, 1st floor, WLU Students' Union Office
103 Darling St., Brantford
Monday to Friday: 10am-4pm
Closed on Weekends

Phone

548-889-4389


Email

You can expect a response the next business day.

undergradhdp@wlu.ca

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I have questions about
a claim...

 

Has my claim been processed?

I don't understand the final decision of the claim.

How long until I get reimbursed?

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Phone

For a quick, immediate response between 8:30am - 4:30pm EST.

1-833-867-3468

 

Email

You can expect a response the next business day.

laurier@medavie.bluecross.ca




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