If you have paid up front for medical services (doctor visits, emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).

Claims Status: For claim status information, please contact Cowan Insurance Group’s Info Centre directly at 1-888-509-7797- or ISHP@cowangroup.ca. You can also view the status of your submitted claims through your ‘Claim History’ found in the Cowan Member Portal.

NOTE:

Accidental / Emergent Dental benefit claims are covered at a dental office provided that the dentist provides supporting documentation that care was received due to an accident or emergency. If this documentation is not received at time of claim there will be delays with processing as we wait for this information to be made available.

Travel vaccines are not eligible for coverage unless you require it for a school course. In order to review the claim for eligibility please include supporting documentation that your course required the vaccine.

🆕 By Online Claim Form:

• Please click here to submit your claims virtually and upload any supporting receipts, medical notes, prescriptions, etc.

NOTE: If you have a Canadian Bank Account, please upload a copy of your void cheque for faster reimbursement.

📠 By Mail or Fax:

• Please access the manual claim form here. Once you have filled out the form, please mail or fax it along with any supporting documents to:

Cowan Insurance Group
700-1420 Blair Towers Place, Ottawa ON K1J 9l8
Tel.: 1-888-509-7797 | Fax: 613-741-7771

⚠️ All claims must be reported to Cowan within 90 days of occurrence.
⚠️ You are responsible for all fees charged for any supporting documentation.
⚠️ Failure to complete and sign this form in its entirety or submit supporting documentation will delay claim processing.

TIPS

Ensure you complete as much of the form as you can to avoid delays in processing. You must include your name, student ID number and contact information.

Include the invoice or receipt from your medical appointment with your claim form.

Include any medical notes, doctor notes, lab results or prescriptions to support your claim.

If mailing your claim, please keep copies of all of your documents.