StudentVIP.ca

Services

Here are some services you can take advantage of with the Student-VIP Backpack plan.

Travel Assistance Services

Medical Assistance Services

Counselling

Virtual Health Care

24/7 Nurse Helpline

Legal Consultations and Referrals

Transportation Assistance Services

Backpack will provide pre-trip information such as visa, passport and inoculation requirements; cultural information; weather conditions; embassy and consulate referrals; foreign exchange rates; and travel advisories.

Backpack will assist with changing airline, hotel or car rental reservations once a trip has started.

Backpack provides access to an interpreter via telephone 24 hours a day or referrals to local translators and interpreters in the case of communication problems which cannot be solved via telephone.

If you are arrested, or require the services of an attorney, Backpack will arrange for an initial telephone consultation with an attorney without charge to you.
If needed, you will be referred to an attorney in the appropriate geographical area. This service applies only when you are traveling internationally.

Backpack will provide assistance for the replacement of passports, airline documents, birth certificates and other travel-related documents.

In the event you are unable to reach your school, a family member or travelling companion, Backpack will forward a message via telephone to the intended party.

Backpack will assist with the tracking of luggage lost in transit.

If you are the victim of a felonious assault, Backpack will arrange travel and suitable hotel accommodations for a person of your choice to join you.

Backpack will monitor your conditions when hospitalized and maintain an appropriate level of contact with the treating physician and nursing staff as well as obtain relevant medical, surgical and treatment plan reports and information.
Backpack will use information obtained to assess the available level of care in relation to your condition and geographical location where treatment is being performed.

Backpack provides a 24/7 Nurse Help line to provide clinical assessment, education and general health information performed by a registered Nurse counselor. This service is to assist in identifying the appropriate level and source(s) of care for you based on symptoms reported and/or health care questions. Nurses shall not diagnose your ailments.

If you require prescription medication or eyeglasses, Backpack will consult with the prescribing physician and locate and arrange to send the prescription medication or eyeglasses when it is possible and legally acceptable or arrange an appointment with a local medical provider.

At your request, Backpack will provide referrals to medical and/or dental professionals and pharmacies in your geographical location where possible.

If you are feeling unwell or uneasy, there is support available to you.

Call 1 (603)-952-2068 or click here to Live Chat with Backpack where you can request to speak with a counsellor any time of day or night.

Counselling is available 24/7 and is private and confidential.

Counsellors are available to help you through anxiety, stress, grief, depression, relationship issues, financial stress, family concerns and more.

What to expect:
Counsellors are available 24 hours a day for immediate evaluation and crisis intervention. Following the first call, if short-term counselling is recommended, the counsellor will arrange telephone, or video counselling sessions with you.

Key benefits:
·        No Cost
·        5 sessions of counselling per issue
·        If English is not your first language, you can speak to a counsellor in your native language
If you are thinking about harming yourself or someone else, please contact your local emergency services right away

Backpack offers global virtual health care where connecting with a doctor in-country is quick and easy if you are sick or have a minor injury. Call 1 (603) 952-2068 or click here to Live Chat with Backpack and advise you need to seek medical attention.

What to expect:
An Assistance Agent or Nurse will assess your condition and if you are a candidate for Virtual Care, an appointment with a doctor will be arranged for you by video or telephone.

If your medical need requires in-person care, an Assistance Agent will direct you to a local health care facility.

Key Benefits:

No cost for appointments
Clinicians can diagnose and treat over 450 minor ailments
Private & confidential

Backpack provides a 24/7 Nurse Help line to provide clinical assessment, education and general health information performed by a registered Nurse counselor. This service is to assist in identifying the appropriate level and source(s) of care for you based on symptoms reported and/or health care questions. Nurses shall not diagnose your ailments.
To contact Backpack, please click here.

If you are arrested, or require the services of an attorney, Backpack will arrange for an initial telephone consultation with an attorney without charge to you.

If needed, you will be referred to an attorney in the appropriate geographical area. This service applies only when you are traveling internationally.

To contact Backpack, please click here.

Backpack helps you with navigating through any crisis and making sure you can continue your trip or get home safely.

Backpack assists during critical emergencies such as illness or injury that may require an evacuation or during a political or natural disaster event that may threaten your safety.

Global Assistance Services and Transportation must be paid and arranged by On Call; no claims for reimbursement of transportation will be considered.

If you are experiencing a medical emergency, you should proceed immediately to the nearest hospital or emergency department and then contact On Call as soon as you or a companion can safely do so.

Backpack will arrange and coordinate air and or land transportation for the following:

Emergency Medical Evacuation
Political Evacuation
Medical Repatriation
Natural Disaster Evacuation
Emergency Family Travel Arrangements
Emergency Return Home
Return of Remains