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Covid-19 Updates

For the most up to date information about coverage, click here.

Information is ongoing and information on this website is subject to change without notice. All individuals are encouraged to keep up to date with the Government of Canada statements and contact Medavie Blue Cross or CanAssistance where appropriate.
March 19th

Medavie Blue Cross, the travel and primary care insurance provider for the Student VIP and Student VIP International Health Plans including Backpack continues to provide updates relating to COVID-19, coverage, and resources. Members asked to stay up to date on information as it becomes available from Medavie Blue Cross by visiting the dedicated website here.
- March 18th


The Government of Canada has asked all Canadians abroad to return home. We understand that this is not as easy as it sounds.  If you need medical assistance or assistance to return home, please contact CanAssistance. If you are in the US, please call: 1-800-563-4444 (press 1). If you are outside of the US, please call: 1-506-854-2222
If you are abroad and cannot return home because you are in quarantine, your coverage is still in force. All coverage and claims are subject to policy wording. For eligibility and or coverage questions or concerns, please contact CanAssistance. If you are in the US, please call: 1-800-563-4444 (press 1). If you are outside of the US, please call: 1-506-854-2222
International students who are abroad and cannot return back to Canada due to border restrictions for Non-Canadians, please contact Student VIP International with questions or concerns at
International students who are in Canada and become sick with symptoms that may be due to the COVID-19 virus (cough, fever, sore throat, breathing difficulty, etc.) are asked to contact their international student health insurance provider for medical assistance, or coverage inquiries.
Every individual who is experiencing non-emergent symptoms of COVID-19 are asked to call their provincial telehealth provider before visiting a hospital or doctor’s office. The nurses will determine if you require further testing and direct you to the most safe and appropriate resource. If you are having difficulty breathing, please dial 911 or visit your local emergency room.
Access to virtual health care services will remain available for all students.
- March 13th


Rest assured your Student VIP Health and Dental Plan has appropriate coverage and measures in place to support and assist students during the current COVID-19 outbreak.


Students can access their plan and services virtually and remotely in the event of school closures. Found online are:

Please Note: The Brock Campus Pharmacy will remain open during this time.


There is coverage in place through the travel benefit in your student health and dental plan to cover costs for:

  • Medical Care and Assistance
  • Evacuation
  • Trip Cancellation
  • Trip Interruption

Certain eligibility requirements must be met in order to qualify for coverage.

If you are currently abroad and require assistance, please call the 24/7 CanAssistance support line:

Within North America: 1-800-563-4444
Outside North America (Call Collect): 1-506-854-2222


If your school or program has cancelled all academic related travel you may qualify for trip cancellation and interruption coverage. Proof of cancellation from the school or program is required.


Please visit the Make a Claim page at for directions on how to file a travel claim. Alternatively, you can call 1-833-867-3468 and ask for Travel Claims Department, or or email


  • washing your hands often
  • avoiding contact with people who are sick
  • practicing proper cough and sneeze etiquette
  • staying home if you or your child is sick
  • Keeping up to date with government and provincial statements and advice


Please contact by phone or email your local health authority, public heath department, or provincial telehealth service for advice on next steps if you are feeling unwell. Most provincial health authorities have advised that unless in an emergent situation, to avoid crowding hospitals, and visiting your doctor’s office or local walk-in clinic to prevent the spread of germs and to protect vulnerable persons.
To keep up to date with the Government of Canada’s information on COVID, please visit:


Symptoms are similar to the cold and flu. If you have similar symptoms, don’t panic.

People may experience:
  • Runny nose
  • Sore throat
  • Cough
  • Fever
  • Pneumonia
  • Difficulty breathing (severe cases)


Medavie Blue Cross
1-833-867-3468 ask for Travel Claims Department
CanAssistance - Travel Assistance Provider
Within North America: 1-800-563-4444
Outside North America (Call Collect): 1-506-854-2222
Student VIP


WellCan, brought to you by a community of partners, provides a hub for mental health resources and tools to help all Canadians maintain positive mental, physical, social and financial health during the COVID-19 pandemic.

The WellCan App is free to download and available to all Canadians in English and French.