StudentVIP.ca

Make A Claim

Attention to returning International students at Durham College:

The DCSA International Student Medical Policy is transitioning to a new insurance provider for the 2025-2026 policy year.

The DCSA International Student Medical Policy through Medavie Blue Cross will be terminated on August 31, 2025.

Please submit all medical claims from the 2024-2025 policy year to Medavie Blue Cross no later than 90 days after termination of coverage. Any claims submitted to Medavie Blue Cross after November 30, 2025 will be declined.

If you would like assistance submitting your claims please reach out to Student VIP

If you have paid up front for medical services (doctor visits, emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).
If you have receipts for prescription drugs, dental, vision, or paramedical (massage, physio, etc.) expenses please submit these to the DCSA Extended Health & Dental Plan - information on how to submit this type of claim can be found here.

Please see the steps & tips below to submit your claim.

Claims Status:

For 2025-2026 claim status information, please contact Cowan directly: 1-888-509-7797 or ISHP@cowangroup.ca. For 2024-2025 claim status information, please contact Medavie Blue Cross directly: 1-833-867-3468 or durham@medavie.bluecross.ca.

IMPORTANT: Intentional misuse of your student benefits including falsifying documents such as receipts and invoices and submission of fraudulent claims will result in immediate termination of benefits, repayment and in most cases, reporting to authorities and legal action.

How to Submit a Claim

Tips

Claims Questions?

Submit a Claim from 2024-2025

ATTENTION: If you need to submit a claim from the previous 2024-2025 policy year, please visit the "Submit a Claim from 2024-2025" tab on the left hand side of the screen. The 2024-2025 DCSA International Student Medical and Wellness Plan policy number is 99755.

How to Submit an International Claim
If you have paid up front for medical services (doctor visits, emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).

Cowan Portal:
Please click here to submit your claims virtually and upload any supporting receipts, medical notes, prescriptions, etc.
NOTE: If you have a Canadian Bank Account, please upload a copy of your void cheque for faster reimbursement.

Cowan Insurance Group
700-1420 Blair Towers Place, Ottawa ON K1J 9l8
Tel.: 1-888-509-7797 | Fax: 613-741-7771

* All International Student Medical and Wellness Plan claims must be submitted within one year, otherwise the claim will not be considered valid and will be denied.
* You are responsible for all fees charged for any supporting documentation.
* Failure to complete and sign this form in its entirety or submit supporting documentation will delay claim processing.

Ensure you complete as much of the form as you can to avoid delays in processing. You must include your name, student ID number and contact information.
Include the invoice or receipt from your medical appointment with your claim form.
Include any medical notes, doctor notes, lab results or prescriptions to support your claim.
If mailing your claim, please keep copies of all of your documents.

For questions regarding claims contact Cowan Insurance directly:

Phone: 1-888-509-7797

Email: ISHP@cowangroup.ca

Please Note: The 2024-2025 DCSA International Student Medical and Wellness Plan policy number is 99755.

How to Submit an International Claim
If you have paid up front for medical services (doctor visits, emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).

(New) By Online Claim Form:
Please click here to submit your claims virtually and upload any supporting receipts, medical notes, prescriptions, etc.
NOTE: If you have a Canadian Bank Account, please upload a copy of your void cheque for faster reimbursement.

NOTE:

Accidental / Emergent Dental benefit claims are covered at a dental office provided that the dentist provides supporting documentation that care was received due to an accident or emergency. If this documentation is not received at time of claim there will be delays with processing as we wait for this information to be made available.
Travel vaccines are not eligible for coverage unless you require it for a school course. In order to review the claim for eligibility please include supporting documentation that your course required the vaccine.

By Mail or Fax:

Please access the manual claim form here. Once you have filled out the form, please mail or fax it along with any supporting documents to:

Medavie Blue Cross
1981 McGill College Avenue, Suite 100
Montreal, QC, H3A3A7
Fax: 1-844-622-6063

* You are responsible for all fees charged for any supporting documentation.
* Failure to complete and sign this form in its entirety or submit supporting documentation will delay claim processing.

Claim Question?
For questions regarding claims, contact the DCSA Health Plan Office, Student VIP, or Medavie Blue Cross directly.

Claims Status:

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