StudentVIP.ca

Make A Claim

Attention to returning International students at Durham College:

The DCSA International Student Medical Policy is transitioning to a new insurance provider for the 2025-2026 policy year.

The DCSA International Student Medical Policy through Medavie Blue Cross will be terminated on August 31, 2025.

Please submit all medical claims from the 2024-2025 policy year to Medavie Blue Cross no later than 90 days after termination of coverage. Any claims submitted to Medavie Blue Cross after November 30, 2025 will be declined.

If you would like assistance submitting your claims please reach out to Student VIP

If you have paid up front for medical services (doctor visits, emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).

If you have receipts for prescription drugs, dental, vision, or paramedical (massage, physio, etc.) expenses please submit these to the DSU Extended Health & Dental Plan – information on how to submit this type of claim can be found here.

Please see the steps & tips below to submit your claim.

Claims Deadline: All claims must be submitted to Medavie Blue Cross™ no later than 12 months from the date the expense was incurred. In the event of termination of coverage, claims incurred prior to the termination date must be submitted to Medavie Blue Cross™ within 90 days of the termination date.

Claims Status: For claim status information, please contact Medavie Blue Cross directly at 1-833-867-3468 or saintmarys@medavie.bluecross.ca You can also view the status of your submitted claims through your ‘Claim History’ found in the Medavie Blue Cross Portal or Mobile App.

How to Submit A Claim

Tips

Claim Question?

Translated Claim Instructions

How to Submit an International Claim

If you have paid up front for medical services (doctor visits, emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).

(New) By Online Claim Form:
Please click here to submit your claims virtually and upload any supporting receipts, medical notes, prescriptions, etc.
NOTE: If you have a Canadian Bank Account, please upload a copy of your void cheque for faster reimbursement.

NOTE:

Accidental / Emergent Dental benefit claims are covered at a dental office provided that the dentist provides supporting documentation that care was received due to an accident or emergency. If this documentation is not received at time of claim there will be delays with processing as we wait for this information to be made available.
Travel vaccines are not eligible for coverage unless you require it for a school course. In order to review the claim for eligibility please include supporting documentation that your course required the vaccine.

By Mail or Fax:

Please access the manual claim form here. Once you have filled out the form, please mail or fax it along with any supporting documents to:

Medavie Blue Cross
1981 McGill College Avenue, Suite 100
Montreal, QC, H3A3A7
Fax: 1-844-622-6063

* You are responsible for all fees charged for any supporting documentation.
* Failure to complete and sign this form in its entirety or submit supporting documentation will delay claim processing.

TIPS

Ensure you complete as much of the form as you can to avoid delays in processing. You must include your name, student ID number and contact information
Include the invoice or receipt from your medical appointment with your claim form.
Include any medical notes, doctor notes, lab results or prescriptions to support your claim.
If mailing your claim, please keep copies of all of your documents.

Ensure you complete as much of the form as you can to avoid delays in processing. You must include your name, student ID number and contact information.
Include the invoice or receipt from your medical appointment with your claim form.
Include any medical notes, doctor notes, lab results or prescriptions to support your claim.
If mailing your claim, please keep copies of all of your documents.

For questions regarding claims, contact the DCSA Health Plan Office, Student VIP, or Medavie Blue Cross directly.

Medavie Blue Cross Claims Telephone Number: 1-833-867-3468

Medavie Blue Cross Claims E-mail: durham@medavie.bluecross.ca

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